Today's hours: 11am-8pm
35° F
  • Info
    • Getting here
    • Hours
    • Services
    • Our Story
    • Sustainability
    • Leasing
    • Partner with us
Shop Now

Holiday Shopping

Has Never Been So Easy

Browse

Lookout for Santa

More

Santa FAQs 2022


  • spotlight-shopvancouvermall.com
Where can I visit Santa this year?

Visit Santa at the Elf Christmas Experience on the lower level in H&M Court.


What are Santa’s Hours of Operation?

Santa arrives on Saturday November 12th.  Visit HERE to view all of Santa’s Holiday Hours.


How is the Santa set decorated?

The set, based on the movie popular holiday movie Elf.  Decorated with a New York City streetscape, taxi, Gimbel’s windows and a giant size Buddy the elf, the Santa experience brings an element of magic from the film.


Who can visit Santa?

Everyone is welcome to visit with Santa for a photo experience! Our venue is ADA/AODA compliant. Pets can even come during Pet Nights! We have no limit on the number of guests who can appear in each photo. As long as a group can fit in the frame, they will take your photo!


Do you have sensory-friendly photo experiences?

Yes! Our Santa Cares events provide sensory-friendly photo experience on Sunday, December 4 from 10:30am – 11:30am created in partnership with Autism Speaks.


How does the Santa experience work?

Arrive at the photo experience during your 15-minute reservation time or as a walk-up guest to meet Santa. Each group receives 3 poses for each photo experience. Finalize your transaction with a cashier to receive your photos, even if you purchased your package in advance online.


Are visits to Santa free?

Visits with Santa are always free, but photos (digital or print) with Santa have a cost associated.  Cell phone photography is not permitted.


Are reservations required?

Reservations are strongly encouraged but not required.


What are the benefits to making a reservation?

Benefits include a free, personalized phone call from Santa prior to your visit powered by Portable North Pole, locking in the date/time of your choice, and expediting checkout onsite.


How do I make a reservation?

Visit HERE view the available dates and times. 

 
Can I reschedule or cancel my reservation?

You can reschedule your reservation within 24 hours of booking by clicking RESCHEDULE in your confirmation email. In the event of a cancelled reservation, no refunds will be provided. All sales are final, including packages pre-purchased online.


What photo packages are available?

·       Package A – Best Value! $49.99: Access to all digital downloads and (7) print photos including (2) 6" x 8" prints, (2) 4" x 6" prints, (1) 3" x 5" print, (2) 2" x 3" wallet size prints, and (1) limited edition postcard.
·       Package B $44.99: Access to all digital and (5) print photos including (2) 4" x 6" prints, (1) 3" x 5" print, and (2) 2" x 3" wallet size prints.
·       Package C $39.99: (5) print photos including (2) 4" x 6" prints, (1) 3" x 5" print, and (2) 2" x 3" wallet size prints.


How do I download my digital photos and when are they available?

If you purchased digital photos, they will be available 24 hours after your visit at myholidaymoments.com. Scan the QR code on the back of your photo envelope or visit myholidaymoments.com directly, then enter your email address and the code located on your receipt. You can access your photos any time before January 31, 2023.


How can I contact Customer Service?

Cherry Hill is the company which provides the Santa photo experience at Vancouver Mall.  Access Cherry Hill’s live support chat on https://whereissanta.com/ or contact Cherry Hill Customer Service HERE.